Etiquette:
Set of conventional rules that help us avoid confusion and misunderstandings.
Telephone Etiquette:
The manner in which you handle yourself on telephone calls often provides people with an important first impression.
- Be polite and friendly while making and receiving phone calls
Answering the phone at home:
Answering the phone at work:
It is extremely important to be as polite and professional as you can be
- Answering with positive tone caller will instantly feel more comfortable and at ease reflects well on the company.
| Never say | Instead say |
|---|---|
| "I dont know" | "Thats a good question, let me find out for you" |
| "Thats not my job" | "I'm not sure let me find someone who knows" |
| "You are wrong" | "Here is what i understand" |
Learn to listen:
Putting a call on hold:
- Before you put someone on hold, ask them if they mind being put on hold for a minute.
- Don't put on hold for more than a minute.
Ending the call:
